Frequently asked questions
All Nespresso®* machines, including Le Cube, all Essenza models, all Citiz models, all Pixie models, all Lattissima models, all U models, Maestria and Inissia coffee machines. Our pods are not compatible with Nespresso®* Vertuoline machines. Compatibility cannot be guaranteed with the following professional machines: Gaggia, Saeco or Siemens machines, built-in models (Miele), Romeo Nespresso®* machine and capsule-holder machines, nor with multi-capsule machines.
For more info on pods for these systems please visit our partner site Urban Brew CLICK HERE
No sorry, we don’t offer these.
Whilst none of our pods are made with ingredients containing gluten, we aren't able to state that they are 100% gluten free. This is because they are made in a facility that processes gluten, so there is the possibility of cross-contamination.
No sorry, we don’t offer these.
We sure do now! Click here to be redirected.
No, our pods have been specially developed for use with the Nespresso®* system and are made of a flexible, yielding material which is guaranteed never to melt in your machine. All tests show that our pods do not damage your machine in any way. Be sure to regularly maintain your coffee machine and follow the manufacturer’s cleaning instructions, as this is essential to ensure the quality of the coffee extracted.
All of our pods have been designed to give best results when using the short shot on your machine. If you are using the long shot, you will be damaging your coffee extraction. For more info see here.
We recommend that you purge your machine and heat your cup before making a coffee. This can be done in one easy step by running hot water from your machine into your cup 2 or 3 times (without inserting a pod). Pour out the hot water and proceed to make your espresso. Enjoy.
Good water quality is essential for a good coffee. We recommend that you use filtered water. Remember to refill the water tank regularly.
Our pods and coffee have been developed to deliver a true, classic espresso. To enjoy a real espresso, it is advisable to extract a 25-40ml shot of coffee. The extraction time for this is usually around 20 seconds of coffee flow depending on the variant.
Use two pods one after the other to ensure the balance of flavour. We advise you not to simply use the same pod twice as this will adversely affect flavour and intensity.
Our coffee is roasted, ground and packed right here in Australia. It is packed within days of roasting. The manufacturing and packing process extracts the oxygen from the pod and then wraps it in airtight pouch, retaining flavours and aromas in an optimally modified atmosphere.
We source our beans from all over the world, including Central America, South America, Vietnam, Africa and more. Different beans and unique roasting techniques are used to get each blend the way we like them in terms of flavour, body and intensity.
We use both Arabica and Robusta beans in our blends. Arabica for flavour, body and aroma and Robusta for intensity and a kick! While many people might think that 100% Arabica is the only way to drink their coffee, you must remember that a pod system uses far less coffee than a traditional espresso machine which you will find at your local cafe'. Therefore, to get a desired strength and intensity, Robusta is required. Don't worry, our blends are not bitter.
We recommend flushing the machine for 3 seconds without a pod inside (water only), before using an alternative beverage.
If your packet and foil is unopened we have a shelf life of 24 months. Once opened we recommend you consume within 6 weeks for optimal freshness. Never want to run out of Express Pods pods? Try our Subscribe and Save feature.
For best results, you should fill a cup with as much hot water as you desire and then extract a pod into the hot water as normal. You may wish to extract 2 pods for more flavour and intensity.
Yes, this is quite normal. Our pods are made of food grade plastic and because of this closing the lever of the machine may require additional effort, however the pod will not damage your machine.
Yes, this is normal, and is not a sign of any damage to the machine. We aim to get a longer extraction time in order to release all the flavours and aromas of the coffee. A good extraction time for a traditional espresso style coffee is approximately 20 seconds. The coffee may drip through or extract slower than a Nespresso®* pod. This is quite normal. Remember, coffee is a natural product and preparation time can vary accordingly.
Our coffee is very finely ground. Occasionally a few of the very finest particles of coffee may get past the filter plate and extract along with the coffee into the cup. Coffee is a natural product and this will not affect your health. By rinsing the machine, the remaining coffee grains may be flushed out of the machine.
Follow the manufacturer’s guide. Service the machine as recommended. Descale your coffee machine on a regular basis. Check the filter plate for residue and remove, if necessary.
Our pods are produced from Food Grade BPA free plastic. They can be placed in your plastics recycling bin, but please remove the lid and coffee first (the used coffee is great for the garden!)
Yes, we do. Most of our pods have been moved into biodegradable pods, excluding the Bailey's, Poddies, Iced Coffee and Belmio range. Our sister brand Urban Brew's pods are all completely biodegradable✝︎.